LULUANDSKY.COM offers a simple and easy 10-days return policy to our customers. You can conveniently return or exchange any item within 10 calendar days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from LULUANDSKY.COM can be returned for a full refund within 10 calendar days from the date of delivery (as recorded by the shipping provider)
The customer can choose to get the entire cash refund as a bank transfer into their account, or in the form of a Wallet Credit in their LULUANDSKY.COM account.
NOTE: The shipping charge is not refundable.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
- They should be returned within 10 calendar days from the delivery date.
- In case you receive a damaged/defective, LULUANDSKY.COM should be notified within 24 hours of receipt. We may request you to share snap shot at email@example.com
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to LULUANDSKY.COM. In this case, an amount of Rs. 100 will be reimbursed in the customer's account towards shipping costs in the form of a wallet credit. This will be done post the quality check of all the received items.
Shipping Address for self-shipment of products:
Lulu and Sky Brands Pvt. Ltd.,
1st Floor, B-2/17, Mohan Cooperative Industrial Estate, Mathura Road,
Near Badarpur Metro Station,
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
The Return Process
Online Return / Exchange
You can return or exchange an item online at LULUANDSKY.COM by following the below steps.
- Log in to the 'My Account' section at LULUANDSKY.COM
- Choose the order that needs modification.
- Select the product to return or exchange and fill in the required information.
For any other queries, you can speak to our customer care team either by calling on 01149640000 or by e-mailing at firstname.lastname@example.org
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form* is completely filled and dropped inside the packet.
*Return Form is an easy-to-fill form that allows you to return the received shipment to LULUANDSKY.com. The Return Form is included in the shipment parcel along with your order. If you have lost your return form, click here to print a new one.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address:
- Lulu and Sky Brands Pvt. Ltd., 1st Floor, B-2/17, Mohan Cooperative Industrial Estate, Mathura Road, Near Badarpur Metro Station, New Delhi-110044
*Please read the return policy carefully before returning an item.
The customer can choose to get their refund in the following ways:
- Cash refund via bank transfer into their account. Refunds back to Credit Cards, Debit Cards, Net Banking Or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return.
- A Wallet Credit of the refund value in your LULUANDSKY.com account, which can be redeemed against any purchase on LULUANDSKY.COM. You may check the issued Wallet Credit under the ‘My Wallet’ section, by clicking on ‘My Account’ on LULUANDSKY.com.
Terms & Conditions
This Return Policy applies to all items purchased directly from LULUANDSKY.com (with the exception of Sleepwear, Innerwear, Beachwear, Accessories, Beauty Products & any Freebies). The policy is subject to change. Hence, please visit our website LULUANDSKY.com for the latest policy.