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Shipping Policy

We at LULUANDSKY know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

  • Depending upon the location, the product is shipped to you within 3-5 days.
  • Free shipping across all products, on no minimum purchase value.
  • The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.

Cancellation Policy

LULUANDSKY reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

Cash On Delivery Policy

As per the Cash on Delivery policy:

  • To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
  • C-O-D is applicable on a maximum of Rs. 50,000 only.
  • Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
  • You cannot open the box without making the payment at the time of delivery.
  • If the product is open, do not accept the order.
  • No credit/debit cards are accepted in Cash on Delivery.

Using Cash Back & Promo Codes/Coupons

  • Cash back Promo Code may not be applicable for all the products on the website.
  • Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
  • Two offers cannot be clubbed together using the Promo Code.
  • LULUANDSKY.com reserves the right to cancel any promotional 'Promo Code' and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)
  • Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at LULUANDSKY.com. This means, if Promo Code is used in an offer, Cash back cannot be generated.
  • Cash back amount is subject to change at the sole discretion LULUANDSKY.com.

Images & Representations of Products/Services

  •  Product Images are indicative in nature
  •  Actual Product may differ from the image. Please refer the product specification for the product                   

For Queries/Comments

Send us your questions or comments to contact@luluandsky.com

DELIVERY

Free shipping available on all orders
Find out the shipping options available for your destination

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RETURNS

Arrange your return for an exchange or refund within 10 days using our free collection service

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LULU CARE

Our Fashion Consultants are available from 8:00am to 10:00pm. Call: 1800 103 6382 (Toll Free)

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