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Do I have to register to shop at Luluandsky.com?
Yes

How do I register?
You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from Luluandsky.

Do I have to disclose my Email & Phone Number for Registration?
Yes. This ensures a secure shopping from your end.

Is my Personal Information secure at Luluandsky.com?
Yes. Please see our Privacy Policy to know more.

Are there any charges for registration?
There are no charges for registration on Luluandsky.com

Will my registration expire?
No, registration will not expire.

How do I get a new password?
Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.

Can I edit my personal information?
Yes, It can be done in “My Account” section.

How do I Unsubscribe from your services?
You can Subscribe/Unsubscribe from our services in “My Account” section.

I am based out of India and I want to place an order for a delivery in India. Is it possible?
Yes, please refer to our serviceable pin codes in the shipping and returns section.

How do I get in touch with Luluandsky.com?
Luluandsky operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 1800 103 6382 or by e-mailing at contact@luluandsky.com.

What type of products do you sell online?
Luluandsky sells fashion products for women and kids. This includes apparels, shoes, jewellery, beauty products, bags & accessories, watches and fragrances from renowned brands and Luluandsky.com private label.

How do I know my size?
We have provided Size Charts for each category. Please refer to our “Size chart” section. You can convert your measurements into US, UK or European sizes.

How do I make a payment?
We accept Master Card, Visa credit, Debit & Credit Cards. We also have an option of net banking and Cash on Delivery.

What happens if my credit/debit card has been compromised while making a payment online?
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.

What happens if merchandise ordered is out of stock?
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.

Is there a limit to the quantity that I can order?
No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

Can I cancel an order?
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.

Can I change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

How do I return a product?
We have 7-days Return Policy, which is applicable under these circumstances:

  • If broken/unsealed, do not accept the order at the time of delivery itself.
  • In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
Do you provide warranty/guarantee for merchandise?
All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise; it would be appropriately mentioned.

Do you deliver out of India?
At present, we deliver only in India.

What if I am not available when you deliver the merchandise?
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.
In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

What do I do if my order is received in a damaged condition?
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.

Can I book an order for delivery to more than one Address?
Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

What are the shipping charges and/ or are there any additional charges?
We offer free shipping across all products on no minimum purchase value.

How can I track my order?
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

What is the stipulated delivery time for an order?
Depending upon the location, it takes 3-5 Days for the delivery of a product.

What should I do if I receive a different item from the one that I have ordered?
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.

 

DELIVERY

Free shipping available on all orders
Find out the shipping options available for your destination

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RETURNS

Arrange your return for an exchange or refund within 7 days using our free collection service

Find out more

LULU CARE

Our Fashion Consultants are available Monday to Saturday from 10:00am to 6:00pm. Call: 1800 103 6382 (Toll Free)

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